Practical Ways to Improve Efficiency, Effectiveness and Operational Insight Webinar

Mike Garner and Neil Crane are having a webinar on ’The Interaction is the Experience: Practical Ways to Improve Efficiency, Effectiveness and Operational Insight’.

According to Mike and Neil this webinar will teach how to improve efficiency, effectiveness and operational insight using true customer interaction management leveraging the existing technology.

As per Mike and Neil,the webinar will teach the following:
-Why the ‘Interaction’ IS the Experience and why it is vital to your contact center

-What Customer Interaction Management (CIM) can do for your contact center and the bottom line

-How true CIM delivers more productive users and an improved customer experience

Webinar Details:
Key Persons: Mike Garner and Neil Crane

Webinar Topic: The Interaction is the Experience:Practical Ways to Improve Efficiency, Effectiveness, and Operational Insight

Date and Time: Wednesday, April 14, 2010 2.00 P.M. EST.

Register for Practical Ways to Improve Efficiency, Effectiveness and Operational Insight Webinar

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